CALL CENTER AGENT - Remote | WFH Job at Get It - Executive, Biloxi, MS

TngzUnlwVy9DQWVYYksweVc0VXNkVnJXUVE9PQ==
  • Get It - Executive
  • Biloxi, MS

Job Description

Are you a customer service professional who thrives in a fast-paced environment? We're looking for a dedicated and detail-oriented Call Center Agent to join our team. In this role, you'll be the first point of contact for patients and caregivers, providing exceptional assistance and ensuring their needs are met with efficiency and care.

What You'll Do:

Handle and triage inbound calls in a high-volume call center.

Assist patients and caregivers with inquiries, offering timely and professional support.

Direct patient requests to the appropriate clinical staff efficiently.

Accurately enter patient information into the electronic health records (EHR) system.

Recognize and escalate complex issues to the Call Center Team Lead or Manager as needed.

Stay informed about provider schedules, clinic updates, and office protocols.

Perform additional duties as assigned.

What We're Looking For:

High School Diploma or equivalent required.

1-2 years of experience in medical office administration preferred.

Strong ability to multitask and work efficiently in a fast-paced environment with frequent interruptions.

Analytical skills to assess data and resolve complex issues.

Ability to work independently while effectively managing time and workload.

Familiarity with medical terminology, health insurance practices, and medical billing procedures is a plus.

Experience with medical scheduling or billing systems preferred.

Outstanding customer service, communication, and interpersonal skills.

Proficiency in electronic records systems preferred.

Strong data entry skills with a demonstrated typing speed of at least 45 words per minute.

If you're passionate about helping others and want to be part of a supportive team, we'd love to hear from you!
Employment Type: Full-Time
Salary: $ 13.00 17.00 Per Hour

Job Tags

Hourly pay, Full time, Work at office, Work from home,

Similar Jobs

DSP Connections, Inc

Case Coordinator Job at DSP Connections, Inc

 ...* Demonstrated ability to coach others * Well spoken. * Good Writing skills * Knowledge of OARs and K-Plan, as well as how ODDS procedures work * Excellent administrative skills, both written and verbal. JOB FUNCTIONS:The Case Coordinator shall:... 

Solomon Page

Accountant Job at Solomon Page

Our client, a global financial company, is looking for an Accounting Analyst to join their team! This will be a hybrid role working out...  ...entries, monthly accruals, etc.)Required Qualifications:~Bachelors Degree in Accounting, Finance, or related concentration~... 

IRONBLAST'S GAME ZONE TOYS & GAMES

TEAM MEMBER- IRONBLAST'S GAME ZONE ST CLAIRSVILLE Job at IRONBLAST'S GAME ZONE TOYS & GAMES

IRONBLAST'S GAME ZONE is looking for a TEAM MEMBER to join our staff at our new Ohio Valley Mall location. The team member will use cash registers, electronic scanners, and other related equipment to conduct monetary transactions with customers.Additionally, they will...

Peraton

Specialized Cybersecurity Reviewer Job at Peraton

Responsibilities Peraton seeks Specialized Cybersecurity Reviewer to support the Department of Defense Cyber Defense Command. Location: Fort Meade, MD. In this role, you will perform assessments of non-traditional IT such as Supply Chain Risk Management... 

Lawelawe Defense Inc.

Biomedical Engineer Job at Lawelawe Defense Inc.

 ...uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage. You Are A driven Biomedical Engineer with a passion for supporting healthcare technology in clinical environments. You bring engineering expertise to the lifecycle...