SERVICE DELIVERY MANAGER
Location: New York City, New York
ABOUT PARITY:
Buildings in our beautiful cities, where we live and work, are producing 40% of the CO2 going into our atmosphere and contributing to climate change. We need to HEAT, VENTILATE, and AIR CONDITION our buildings 24/7. Most of the energy consumed in a building is for our comfort, but 50% of it is wasted! This is because buildings have little to no technology to control this.
Parity is a Remote HVAC Optimization as a Service company. We remotely control and optimize HVAC systems 24/7/365 to deliver automatic energy savings and revenue to multifamily residential buildings and hotels. Using advanced algorithms, Parity can predict the amount of energy needed ahead of time to operate a building to meet its occupants' demands and adapt the building's systems and machinery in real time. We save our customers:
THE ROLE
We’re looking for a Service Delivery Manager to manage and grow strong relationships with our US-based clients. As the primary point of contact post-sale, you’ll be responsible for ensuring customers receive timely support, clear communication, and consistent value from Parity’s service. This includes leading regular check-ins, responding to inquiries, resolving issues, and coordinating with internal teams to address building performance concerns.
You’ll also help refine internal processes, identify service gaps or opportunities, and contribute to the evolution of our support framework. This role is ideal for a self-starter who excels at follow-through, values attention to detail, and is eager to help scale service delivery operations as the business grows.
RESPONSIBILITIES
Client Success & Relationship Management
Service Delivery Oversight
Process & Operational Support
QUALIFICATIONS
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