Are You Our Next Team Member?
Do you thrive in a fast-paced, leadership-driven role? Do you love technology, problem-solving, and ensuring an exceptional client experience? If you're passionate about leading a team, driving sales & customer success, and helping clients with their tech needs, this role is for you!
About EasyITGuysFounded in 2009, EasyITGuys is a family-owned IT and cybersecurity company providing managed IT services to businesses and home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach.
Learn more about us: Team: Residential Support
Position: Senior Tech Support & Service Coordinator (Leadership Role)
Location: 100% Remote (U.S. only)
Schedule: Full-Time, Monday – Friday, 8:30 AM – 5:30 PM CST
Clients Served: Primarily home users , with occasional business support
As the first point of contact for inbound calls , you will set the tone for an exceptional client experience. Your ability to listen, assess, and guide clients toward the right solutions will directly impact customer satisfaction and company growth.
Your Key Responsibilities✔️ Be the first point of contact for all inbound phone calls—setting a strong first impression and helping clients make informed decisions to resolve their tech issues.
✔️ Lead daily huddles (BOD meetings) to align team priorities and goals.
✔️ Monitor dashboards for tickets, sales, and phone performance, ensuring service efficiency.
✔️ Engage clients through calls, chats, and remote support sessions, providing expert assistance.
✔️ Drive sales and client satisfaction by offering the right IT solutions tailored to their needs.
✔️ Oversee team performance , ensuring smooth operations across service centers.
✔️ Manage administrative tasks such as scheduling, ticket coordination, and lead tracking to optimize workflows.
Industry Experience:
✅ Tech Support & Troubleshooting: 3-5+ years
✅ Customer Service & Sales: 3-5+ years
✅ Leadership & Team Management: 3-5+ years
✅ Client Interaction: Comfortable handling 20+ inbound calls daily
✅ Remote Work Experience: Preferred
Tech Support & Systems Experience
Sales & Customer Success – Creating Delighted Clients ⭐
We want someone who doesn’t just solve tech problems but delivers an outstanding customer experience.
Leadership & Operations
Sales & Client Retention
Required Skills & Experience
✔️ Tech-Savvy: Ability to troubleshoot software & hardware issues.
✔️ Sales & Customer Service: Strong ability to recommend IT solutions & build client trust.
✔️ Time Management: Ability to prioritize & multitask in a fast-paced environment.
✔️ Communication: Exceptional phone etiquette & written communication skills.
✔️ CRM & Ticketing: Comfortable with help desk software & lead management tools.
✔️ Microsoft 365 & Office Suite Expertise.
✔️ Familiarity with remote support platforms & cloud-based solutions.
Bonus Points – Preferred Skills
✔️ MSP or MSSP Experience (5-7+ years)
✔️ Typing Speed: 60+ WPM preferred
✔️ IT Certifications (CompTIA, Microsoft, Cisco, etc.)
✔️ AS/BS Degree
What You Get – Be Part of Something Bigger
At EasyITGuys, we don’t just offer jobs—we build careers. When you join our team, you gain real-world experience, mentorship, and growth opportunities in a collaborative, high-energy environment.
Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work.
Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being.
Future-Focused – 401K & Retirement Benefits to build financial security.
Professional Growth – Continuously level up your skills, knowledge, and expertise.
Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
Your Voice Matters – A small-business culture where your ideas make an impact.
⚡ High-Energy, Fast-Paced Work – Join a team of go-getters who love what they do.
Ready to Join the Team?
Apply today and become a part of EasyITGuys!
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