Job Description

Position Overview

The Sales Assistant plays a critical role assisting the Executive Sales Professional by engaging with clients and sales processes to deliver a seamless and memorable shopping experience to our customers.  In addition, the Sales Assistant provides efficient and effective support to the designated Executive Sales Professional. 

Essential Duties & Responsibilities

• Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges.
• Provides assistance with alteration, order placement, and order follow up requests, ensuring that relevant paperwork, digital tracking and orders are thoroughly completed.
• Supports in-store client service, hospitality and thoughtful, personalized curated experiences in partnership with store leadership.
• Facilitates product needs from other stores to support in-store appointments or consignments for the assigned Sales Professional.
• Supports personalized outreach to clients that are lapsed and beyond lapsed to re-engage them with Sales Professional and the brand. 
• Supports product pulls, fitting room setup & recovery, floor presentation standards and seamless selling floor operations by embodying a “one team focused on the customer” mindset.
• Establishes processes and best practices for organizing client engagement and follow up for the Executive Sales Professional around key product arrivals, selling & brand events, promotional periods, marketing activations and important client lifestyle events & milestones.
• Actively participate in brand and product knowledge training, selling and service training, and client engagement coaching to bolster productivity and results for the Executive Sales Professional.
• Ensures all client information is captured in the concierge app.
• Handles sensitive and confidential with utmost discretion and adheres to company policies and ethical standards as outlined in the employee handbook. 

Experience, Skills & Knowledge

• Past retail selling experience preferred. 
• Interest in and appreciation for luxury and best-in-class service 
• Strong communication and interpersonal skills 
• Proactive thinker who takes initiative. 
• Excellent interpersonal skills with the ability to build and maintain strong working relationships. 
• Computer skills: Word, Excel, PowerPoint, Outlook, SharePoint
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift
• up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines 
• Ability to operate the register, stand, move and walk for multiple hours

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.

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