Project Coordinator I Job at TekWissen LLC, Washington DC

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  • TekWissen LLC
  • Washington DC

Job Description

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by third party sellers.

Position: Project Coordinator I

Location: Seattle, WA 98121

Duration: 6 Months

Job Type: Contract

Work Type: Remote

Job Description

  • This position reports to the Project Team Manager.

  • A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions.

  • The Project Coordinator will work within a team environment as well as communicate internally with other departments.

Primary Objectives

  • Provide members with a personalized creative experience

  • Work intimately with members and coordinate the entire lifecycle of their projects

  • Provide stellar customer satisfaction at all times

  • Partnering with Publishing teams to ensure that members enrolled in the proper service package

  • Working internally with other departments to ensure that a quality product is delivered in a timely manner

  • Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur

  • Meeting all performance and quality metrics

  • Initiating process improvement projects within the department and driving them through to completion

Basic Qualifications

  • Associate's Degree

  • Customer service experience

  • Experience working with high-volume processes

  • Working knowledge of Microsoft Office Applications

  • Ability to work weekends and overtime as required

  • Authorized to work in the US without sponsorship

Preferred Qualifications

  • Bachelor's degree preferred

  • Aptitude to quickly learn new systems and software

  • Ability to multi-task & prioritize, with strong organizational and follow-up skills

  • Excellent oral and written communication skills

  • Typical Day in the Role:

  • Interaction with team/Day to Day:

  • Daily interactions with my FTE team. Monthly touchpoints with me.

  • They will be managing multiple partners and be expected to know multiple programs.

  • No possibility to convert. May extend

Candidate Requirements:

REQUIRED SKILLS

Years of Experience:

  • 2 in a corporate setting

  • Degree or Certification: N/A

  • Leadership Principle:

  • Dive Deep

  • Earn Trust

  • Customer Obsession

  • Insist on the highest standards

  • Able to meet SLAs and goals of the team.

  • Should have some experience providing customer support internally in a corporate setting.

Top 3 must-have hard skills

  • Customer Support

  • Research

  • Sales Incentive Design

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Tags

Contract work, Work at office, Remote work, Weekend work,

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