Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by third party sellers.
Position: Project Coordinator I
Location: Seattle, WA 98121
Duration: 6 Months
Job Type: Contract
Work Type: Remote
Job Description
This position reports to the Project Team Manager.
A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions.
The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Primary Objectives
Provide members with a personalized creative experience
Work intimately with members and coordinate the entire lifecycle of their projects
Provide stellar customer satisfaction at all times
Partnering with Publishing teams to ensure that members enrolled in the proper service package
Working internally with other departments to ensure that a quality product is delivered in a timely manner
Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
Meeting all performance and quality metrics
Initiating process improvement projects within the department and driving them through to completion
Basic Qualifications
Associate's Degree
Customer service experience
Experience working with high-volume processes
Working knowledge of Microsoft Office Applications
Ability to work weekends and overtime as required
Authorized to work in the US without sponsorship
Preferred Qualifications
Bachelor's degree preferred
Aptitude to quickly learn new systems and software
Ability to multi-task & prioritize, with strong organizational and follow-up skills
Excellent oral and written communication skills
Typical Day in the Role:
Interaction with team/Day to Day:
Daily interactions with my FTE team. Monthly touchpoints with me.
They will be managing multiple partners and be expected to know multiple programs.
No possibility to convert. May extend
Candidate Requirements:
REQUIRED SKILLS
Years of Experience:
2 in a corporate setting
Degree or Certification: N/A
Leadership Principle:
Dive Deep
Earn Trust
Customer Obsession
Insist on the highest standards
Able to meet SLAs and goals of the team.
Should have some experience providing customer support internally in a corporate setting.
Top 3 must-have hard skills
Customer Support
Research
Sales Incentive Design
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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