Job Description
About Us ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!
Role and Team This position reports directly to the General Manager. This person makes customer service a top priority by servicing our buyers and sellers with friendly and courteous service each day, leads the front office team and coordinates the daily front office operations, as well as, operates factory sales, fleet & lease sales and/or consignment sales in accordance with corporate guidelines to ensure maximum production volume in the most profitable way possible. Act as liaison between auction and factory accounts for accuracy of vehicle preparation. Monitor all Fleet Lease and captive open sale factory accounts and work with other Managers to ensure compliance with sale plan layouts, corporate requirements and other directives.
Responsibilities - Oversee vehicle title processing, ensuring processing deadlines are met, monthly auditing and problem resolution.
- Manage the front office staff which includes training, staffing, performance engagement and labor hour management.
- Communicate with financial institutions regarding buyer floor plans.
- Payment collection and processing; monitor accounts receivable and inactivate accounts as necessary, process daily banking deposits, and cash handling.
- Facilitate weekly, monthly and quarterly compliance audits.
- Cascading company and customer communication and directives.
- Ensuring dealer eligibility/dealer registration.
- Ordering and maintaining supplies.
- Operate the dealer consignment, fleet and factory centers in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible.
- Support end to end solutions for dealer customers and advise the sales team on products and customer related needs.
- Coordinate the services ordered by the customer and communicate the work to the auction operations team.
- Ensure that fast and friendly service is provided to the dealer customers in support of growth to the customer base.
- Inspect work performed by auction operations to ensure that the work conforms to the customer’s request.
- Monitor and ensure compliance with all dealer consignment sellers on all contractual customer agreements.
- Assist auction management and sales in collecting outstanding receivables.
- Ensure all department employees are properly trained and held accountable for all aspects of dealer consignment support coordination and customer service.
- Participate on sale day; represent vehicles for absentee seller customers and authorize transactions across the block per customer’s instructions.
- Establish and build personal relationships with dealer consignment customers while actively pursuing new business on sale day.
- Retain existing customers to enhance the volume of auction sales.
- Monitor all dealer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements and other directives. Advise and assist with corrective procedures, if needed.
- Ensure the use of marketing tools on selected customer accounts as instructed.
- Ensure accurate and timely reconciliation of dealer consignment accounting with weekly and monthly corporate reports. Initiate and follow up on discrepancies.
- Direct proper record keeping and follow-through on all sales promotions and advertising at auction.
- Recommend new customer service procedures to the General Manager.
- Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences.
- Perform recruiting and hiring procedures for the department per policy.
- Develop and train all employees within the department by company standards and guidelines.
- Ensure the dealer consignment department is always properly staffed; develop and post weekly work schedules for all department employees. Control regular and overtime payroll within budgets.
- Utilize performance management tools to ensure development of department employees.
- Maintain positive employee relations and morale. Practice sound leadership and human relations principles to promote teamwork always. Set a good personal example of attitude and performance.
- Resolve employee relations problems, complaints, suggestions, etc. Follow through and communicate employee relations problems to the General Manager and Human Resources.
- Evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy.
- Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager, designated manager or other corporate sources.
- Conduct employee meetings frequently to communicate Company and department issues and build teamwork among the employees. Maintain a good flow of communication with the General Manager and office personnel.
- Monitor all local competition and recommend competitive strategies to the General Manager and marketing department.
- Other duties as assigned.
Qualifications - Titles/DMV experience
- 5+ years of fleet lease/commercial accounts experience
- 5+ years of people management experience
- 5+ years of customer service experience
- Highly organized, detail oriented and consistent in the execution of job duties
- Excel in a fast paced, ever changing environment
- Customer focused, with an organized and systematic approach to the work
- Demonstrated ability to follow-through with both internal partners and external partners
- Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible
- Strong communication skills
- Leads through encouragement and coaching, navigates conflict through positive conflict resolution
- Must be at least eighteen (18) years of age
- Must be qualified to operate a motor vehicle and possess a valid driver’s license
- Must have a demonstrated ability to read, write, and communicate effectively in English
- Must have the ability to physically operate vehicle equipment and tools
ADESA Benefits And Perks Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
Other Requirements To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
- The physical activity requirements of the position range from Light to Medium Physical Work.
- Frequent – standing, watching, touching, listening, walking, talking
- Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
- Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
Physical Working Conditions This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
- Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Tags
Work at office, Local area,