Job Description

**Career Area:** Supply Chain and Logistics **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Are you passionate about driving operational efficiency and solving complex problems? In this role, you'll play a key part in optimizing lifecycle performance by analyzing data, identifying improvement opportunities, and supporting critical dealer requests. You'll collaborate across teams, respond to high-impact customer needs, and help shape the future of aftermarket services for essential mining equipment. **What You Will Do:** - Identifying, defining, and implementing integrated lifecycle solutions and performance improvements, including building internal and external alliances to explore opportunities. - Developing and analyzing data and information to identify and prioritize opportunities for improving performance and creating effective and efficient aftermarket solutions. - Establishing effective linkages, partnerships, and best practices with business partners and internal functions. - Investigating and incorporating industry benchmarks, metrics and best practices to develop optimal supply chains for suppliers and/or product sets. **Education Requirement:** Degree or equivalent experience desired **What You Will Have:** + **Customer Service:** Deliver prompt, high-quality support to internal and external stakeholders. + **Standard Operating Procedures:** Maintain and improve SOPs to ensure consistency and compliance. + **Problem Solving:** Apply structured approaches to resolve operational challenges. + **Inventory Management:** Understand basic inventory principles and reporting. + **Business Performance Management:** Use BI tools to monitor and report on performance metrics. + **Process Improvement:** Identify and implement more efficient workflows. + **Application Systems:** Support and enhance core systems used in supply chain operations. + **Effectiveness Measurement:** Track and analyze KPIs to drive continuous improvement. **What You Will Bring:** + Understanding of bill of materials (BOM) structure and maintenance. + Strong customer focus and responsiveness to internal and external inquiries. + Ability to manage multiple priorities and meet service-level KPIs (e.g., <20 open tickets/day, 85% resolved within 10 days). + Problem-solving mindset with a willingness to engage across teams. **Top Candidates Will Also Have:** + Experience with SAP or similar ERP systems. + Familiarity with mining equipment or dealer support environments is a plus. **Additional Details:** + This is a full-time, on-site role based in either **Tucson, AZ** or **South Milwaukee, WI** . + **Relocation assistance is not available.** + **Work authorization sponsorship is not offered.** + **Travel is minimal** , expected to be less than 10%. **Summary Pay Range:** $87,480.00 - $131,280.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. + Medical, dental, and vision benefits* + Paid time off plan (Vacation, Holidays, Volunteer, etc.)* + 401(k) savings plans* + Health Savings Account (HSA)* + Flexible Spending Accounts (FSAs)* + Health Lifestyle Programs* + Employee Assistance Program* + Voluntary Benefits and Employee Discounts* + Career Development* + Incentive bonus* + Disability benefits + Life Insurance + Parental leave + Adoption benefits + Tuition Reimbursement * These benefits also apply to part-time employees **Posting Dates:** July 2, 2025 - July 17, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Not ready to apply? Join our Talent Community ( .

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