IT Support Technician - Newark, NJ Job at Genuine Search Group, Canada

TlJuYXlwbThDQUNlWnFnOVhZa3NkVkhYUkE9PQ==
  • Genuine Search Group
  • Canada

Job Description

Our client is seeking an IT Support Technician to provide hands-on technical support for Windows and Apple devices in a dynamic IT environment. This role involves troubleshooting, setting up hardware, and assisting end-users directly – it is a very customer service centric role. They are looking for candidates who are eager to learn & adapt to new technologies and are experienced in customer-service focused help desk roles. You’d report directly to the Director of IT.

Key Responsibilities:

  • Provide Tier 1 support for Windows and Apple devices (PCs, iMacs, MacBooks, iPads, iPhones)
  • Set up, configure, and troubleshoot desktops, laptops, tablets, and mobile devices
  • Assist with device deployments: unboxing, installation, cable management, network testing
  • Support peripheral devices (printers, scanners, badge tap devices, Smart TVs, video conferencing)
  • Troubleshoot and resolve basic hardware and software issues; escalate complex problems
  • Maintain IT asset tracking and records for device assignments
  • Work directly with end users to ensure smooth IT operations
  • Help keep IT equipment and workstations clean using proper tools (e.g., HEPA vacuums)

Qualifications:

  • Minimum 2-3 years experience in a desktop support, IT field services, or help desk role
  • Experience in Apple (macOS, iOS) and Windows; enterprise IT is a plus
  • Willingness to learn and expand IT skills
  • Strong communication and customer service skills
  • Ability to follow procedures, work independently, and collaborate in a fast-paced environment
  • CompaTIA A+ preferred

Job Tags

Full time,

Similar Jobs

Infinia Search

Email Marketing Specialist Job at Infinia Search

We are actively seeking an Email Marketing Specialist for a full-time, onsite position with a global leader in the industrial products...  ....Email Marketing Specialist Responsibilities: Providing QA support to Specialist to ensure accuracy of email functionality, rendering... 

G2i Inc

Golang Developer - SproftMedia Job at G2i Inc

 ...Job Title: Golang Developer (Remote - USA) Company: Sproft Media Location: Remote (USA) Job Type: 6+ Months Contract About Sproft Media Sproft Media is a team of data-driven enthusiasts , leveraging insights and technology to create purposeful, high... 

An Angel's Hands LLC

Pca/Cna In Home Caregiver. Job at An Angel's Hands LLC

 ...person strong team. We are located on 987 O'kelly St Suite E. Our ideal candidate is self-driven, motivated, and engaged. We are currently hiring for Monroe, Bostwick, Social Circle, Madison and Covington areas. for immediate hire! Responsibilities Ensure safety of... 

Shanghai

Urgent - Female Western model needed this weekend Job at Shanghai

Urgent - Female Western model needed this weekendWe are looking for a model to shoot a video for a hotel event. Experience is not necessary...  ...confident on camera, with a pretty face, good skin and a good figure. You must be willing to shoot in a bikini or underwear. Pay is 2... 

DC Tools

Sales Assistant Job at DC Tools

"Mission of this role is toWe are looking for an individual to help increase service levels and sales all while increasing market share. The best candidates will be honest and ethical self-starters who can work unsupervised and can reach goals. You would be working for...