Help Desk Analyst - HDA25-23607 Job at NavitsPartners, Chester, PA

UGgvUXdwQzRCd3lZWnE4MVdJVWpkRm5aVFE9PQ==
  • NavitsPartners
  • Chester, PA

Job Description

Job Title: Help Desk Analyst 2

Location: Chester, PA 19013 (100% On-Site)

Duration: 1 Month Contract

Position Overview:

We are seeking an experienced Help Desk Analyst (Tier 2) to provide hands-on technical support for both hardware and software systems in a fast-paced environment. The ideal candidate will have at least five years of experience resolving complex support issues, managing support tickets, and delivering high-quality user support and training.

This position is fully on-site and requires strong communication, troubleshooting, and customer service skills.

Key Responsibilities:
  • Provide Tier 2 technical support for hardware, software, and system issues

  • Act as an escalation point for high-priority technical concerns

  • Manage, monitor, and reassign support tickets to meet service level agreements (SLAs)

  • Offer hands-on assistance to both technical and non-technical users

  • Train users on hardware/software and develop training materials and documentation

  • Evaluate and test software and hardware for usability and effectiveness

  • Make recommendations for new policies, tools, or improvements

  • Serve as a subject matter expert for custom and commercial off-the-shelf (COTS) applications

  • Research and recommend alternative technical solutions when standard approaches do not apply

  • Communicate effectively with vendors regarding defective products or system issues

  • Write evaluations, user guides, and technical documentation

  • Stay current with industry best practices and technologies through self-study

Required Qualifications:
  • 5+ years of experience in Tier 2 hardware and software technical support

  • Proficiency with ticketing and call tracking systems (e.g., ServiceNow, Zendesk, etc.)

  • Experience managing and assigning technical support issues

  • Strong ability to develop and deliver end-user training and documentation

  • Excellent verbal and written communication skills

  • Proven ability to work independently and as part of a team

  • Strong customer service orientation

Preferred Qualifications:
  • Bachelor’s degree in a related field or equivalent professional experience

  • Experience acting as a liaison between users and software developers

  • Familiarity with a wide range of operating systems, enterprise software, and hardware platforms

Job Tags

Contract work,

Similar Jobs

Catholic Funeral & Cemetery Services

Event Director-Funeral Job at Catholic Funeral & Cemetery Services

 ...Family Director Do you want to use your event planning skills in a meaningful way? Do you get satisfaction from a well-executed event? Do you enjoy a fast-paced job where you get to think on your feet? In this job You will serve families with care and... 

Ross Stores, Inc.

Distribution Center Warehouse Supervisor Job at Ross Stores, Inc.

 ...Establishes and maintains strong working relationships with other Area Supervisors, DC Merchandise Managers, and Human Resources. - Conducts...  ...REQUIREMENTS/ADA: Job requires ability to work in a warehouse environment, on a concrete floor all day. Requires continuous... 

Corning

Warehouse Associate Job at Corning

 ...Requisition Number: 68762 The company built on breakthroughs. Join us. Corning is one of the worlds leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our... 

Windermere Real Estate

Real Estate Agent Job at Windermere Real Estate

 ...Welcome to Windermere Real Estate - where being a Real Estate Agent is more than just a job, it's a true calling. We...  ...backgrounds. Join our team and be part of a community that is dedicated to...  ...~ Lead Programs Offered ~ Part-time (case-by-case basis)~ Flexible work... 

Hanceville Nursing Rehab Center

Day Shift Charge Nurse 7a-7p Job at Hanceville Nursing Rehab Center

 ...residents through the supervision of assigned personnel. The Charge Nurse promotes and maintains health, prevents illness and injury, and...  ...be dependable and reliable. Our facility operates 24 hours a day, 7 days a week and must be fully staffed. 6:30a-7p on a two week...