Help Desk Analyst - 5 plus years field experience.
WORKSITE: Harrisburg, PA 17120
***An initial virtual interview via Teams with video-enabled will be conducted, followed up by a mandatory in-person interview for the position.***
***Local candidates are preferred. This position is located in downtown Harrisburg. Free parking within walking distance will be available for the selected candidate.***
Summary: The Help Desk Analyst analyzes and troubleshoots computer support problems and applies an understanding of computer software and hardware products and services to resolve user problems. The Help Desk Analyst is knowledgeable on the usage and support of the products that run on the Windows operating system. The Help Desk Analyst provides hands-on technical assistance to business and technical users and investigates and resolves computer software and hardware problems for users. The Help Desk Analyst serves as a contact for level 1 support and assists users who are experiencing issues using computer software, hardware, and operating systems, escalating issues, as necessary. The Help Desk Analyst determines whether issues are caused by hardware, software, or system and answers questions, applying knowledge of computer software, hardware, systems, and procedures. The Help Desk Analyst also participates in infrastructure projects such as operating system upgrades, asset renewal initiatives, and application roll outs. Up to 25% will be spent on field/project activities.
Education: 4-year college degree in Computer Information Systems or equivalent technical study
Microsoft certifications preferred
Requirements: Excellent verbal and written communication skills
| Skill | Required / Desired | Amount | of Experience |
| 5 plus years field experience | Required | 5 | Years |
| Microsoft 365/Windows OS - Windows 10 & 11 | Required | ||
| Microsoft Edge support | Required | ||
| Microsoft SharePoint Online experience | Required | ||
| Personal Computer Desktop, Laptop, Mobile devices | Required | ||
| Network Printers | Required | ||
| Microsoft Access & PowerPoint 365 | Required | ||
| Google Chrome and Mozilla Firefox | Required | ||
| PowerShell | Required | ||
| Microsoft Dynamics 365 Customer Service | Required | ||
| Active Directory | Required | ||
| Windows Hello for Business | Required | ||
| Windows Server | Required | ||
| Microsoft Configuration Manager (SCCM) | Required | ||
| Networking (wired and wireless) | Required | ||
| Network Security concepts | Required | ||
| Excellent verbal and written communication skills | Required | ||
| Ability to work both independently and team environment | Required | ||
| Customer service mindset | Required |
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