Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
The Director of Integrated Solutions leads the development of innovative and secure BPO solutions within the Banking and Financial Services sector. Designs client-centric solutions that support retail banking, fintech, credit card services, wealth management, and lending operations—integrating people, process, and technology to drive operational efficiency, compliance, and enhanced customer experiences
• Design End-to-End Financial Services Solutions: Create tailored solutions for customer service, collections, onboarding, fraud prevention, KYC/AML processing, claims management, and digital servicing in BFSI environments.
• Ensure Compliance with Regulatory Standards: Embed critical financial regulations and best practices in solution design, including:
o Gramm-Leach-Bliley Act (GLBA)
o Fair Credit Reporting Act (FCRA)
o Bank Secrecy Act (BSA)
o Anti-Money Laundering (AML)
o Office of Foreign Assets Control (OFAC) compliance
o Know Your Customer (KYC) guidelines
o UDAAP (Unfair, Deceptive, or Abusive Acts or Practices)
o Dodd-Frank Act / CFPB regulations
• Client Discovery & Strategy: Lead discovery engagements to understand client operating models, risk appetite, customer journeys, and digital transformation objectives. Translate insights into secure and scalable solution strategies.
• Partner Across Functions: Collaborate with Sales, Compliance, Legal, Risk, Product, Technology, and Operations to build commercially viable and compliant BPO solutions. Guide seamless handoff to implementation teams.
• Develop Proposals & Presentations: Craft detailed RFP responses, solution narratives, pricing models, compliance frameworks, and ROI analyses tailored to banking and financial clients.
• Infuse Digital Enablement: Integrate AI/GenAI, RPA, fraud detection platforms, secure messaging, voice biometrics, self-service tools, and omnichannel servicing into BFSI solutions.
• Monitor Industry Risks & Trends: Stay up to date with emerging threats (e.g., phishing, identity theft, synthetic fraud), evolving regulatory guidance, digital banking trends, and consumer protection developments.
• Support Client-Facing Interactions: Lead solution presentations, site visits, and due diligence processes with a clear focus on operational excellence, customer trust, and risk mitigation.
• Protect company assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement.
• Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in confidentiality, integrity or availability of Information assets as per the Company’s policy.
• 4–6 years of experience in financial services BPO, solution design, operations leadership, or account management.
• Bachelor’s degree or equivalent professional experience
• In-depth understanding of banking customer journeys, back-office processes, fraud prevention, and servicing strategies.
• Deep working knowledge of banking regulations, risk mitigation, and compliance requirements.
• Experience with customer authentication processes, dispute resolution, collections protocols, and financial crime prevention frameworks
• Strategic Thinking: Ability to develop and implement long-term strategies that align with business goals and industry developments.
• Cross-Functional Collaboration: Ability to work effectively with various teams, including IT, operations, compliance, and sales, to ensure integrated solutions meet all aspects of the business.
• Customer-Centric Mindset: Focus on understanding and addressing client needs, enhancing customer experience, and ensuring the delivery of value through integrated solutions.
• Problem-Solving Skills: Proficiency in identifying issues, analyzing data, and designing innovative solutions to complex challenges.
• Communication Skills: Strong verbal and written communication abilities, capable of conveying technical concepts to non-technical stakeholders and vice versa.
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination
...Represent buyers and sellers to start and close real estate transactions. Build and maintain... ...in planning, organizing, and managing time effectively. ~ Strong consultative skills... ...Flexible schedule available for full or part-time work. Training provided for a successful...
IRONBLAST'S GAME ZONE is looking for a TEAM MEMBER to join our staff at our new Ohio Valley Mall location. The team member will use cash registers, electronic scanners, and other related equipment to conduct monetary transactions with customers.Additionally, they will...
...Entertainment has been a fixture in the nightlife community for over a decade. Vegas Group Entertainment recently reorganized its promotional department and is looking to add to the team. VGE is looking to become stronger than ever in 2018. With contracts at the top...
...demonstrate integrity and professionalism. Any fraudulent activity will result in immediate termination and possible further action. Why You'll Love This Role: Flexibility to work from home. Earn both mortgage loan commissions and realtor commissions. Enjoy a...
The Huston Automotive Group is growing! We are now hiring A and B Certified MOPAR Technicians for Huston Chrysler Dodge Jeep Ram in Avon Park, Florida.We are offering a 40-hour work week and top pay for experienced auto techs! The Huston Automotive Group is family...