Xalient specializes in the convergence and holistic management of identity, cybersecurity, and networking to deliver secure connectivity within a zero-trust framework.
Offering world-class Identity solutions and services including IGA, PAM, customer identity, access enforcement and IAM solutions, Xalient also delivers transformative software-defined networking, cybersecurity technologies and managed services.
Established nine years ago to challenge traditional secure networking markets, Xalient has earned recognition as an award-winning global IT consulting and managed services provider. Headquartered in the UK, with additional offices in the USA and across Europe, Xalient boasts a client roster including industry leaders such as Kellogg’s, Avis Budget Group, WPP, and Keurig Dr Pepper.
Innovation drives Xalient's approach, exemplified by MARTINA, an AIOps tool designed to provide visibility and predictive monitoring, now empowering enterprises worldwide. Xalient helps make the world’s largest brands more secure, resilient, adaptable, and responsive to change.
*Xalient was named among Europe’s Fastest Growing Companies in 2024 by Financial Times and Statista for the third consecutive year.
At this time, we are only considering candidates who are currently authorized to work in the United States without the need for visa sponsorship, either now or in the future.
The Customer Delivery Manager will be aligned to key customers to oversee critical functions within the Managed Services department, to drive internal governance and external reporting. The focus of the role is to deliver exceptional customer experience in the most cost effective and efficient manner. You will be expected to form key relationships with and be an advocate for your customers and an ambassador for Xalient.
What you’ll be doing
Customer Delivery Management:
Customer Satisfaction:
Reporting and Governance:
Customer and Xalient portfolio knowledge:
What you’ll need
Preferred Qualifications:
Offer:
Equal Opportunities Statement
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
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