Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

As a strategic field-based leader, as a Area Service Manager, you will drive a Customer First culture by providing exceptional Customer service, leadership, and talent management to a full-service district.  Your responsibilities will include developing a high performing service team (ranging from 10 -15+ field technicians) that drives Customer satisfaction, revenue growth and driving service-based revenue in a district with annual revenue value of $2 - $5 million+. As an Area Service Manager, you will manage a territory consisting of the state of Delaware with southern New Jersey and could include parts of adjacent states in the future. In this ASM role, you will be focused on STERIS' most prolific line of OEM medical equipment and will be an integral part of its largest field division, Infection Prevention Technologies (IPT).

In this strategic role, you will drive a Customer First culture within a full-service district with ability to grow and retain business, talent and financial outcomes. You will be responsible for the growth and profitability (P&L) of the district by driving service revenue and sale partnerships for local and national accounts within the region. In addition, you will work cross- functionally with IPT, Surgical, Life Sciences, Mobile SPD, IMS and the Consumable businesses to help drive cohesive customer solutions and support holistic company growth. While managing this district and team, you will ensure compliance with safety protocols, anticipates & manages risk, and effectively deploys STERIS resources in the best interests of our Customers, employees and shareholders.

What you will do as an Area Service Manager:

Customer Focus (50%) and Growth & Continuous Improvement (50%):

• Leads a geographically dispersed service team. Owns talent management and talent acquisition to ensure Customer business expectations are met.
• Owns Customer Satisfaction and revenue attainment in the district. Develops financial forecasts and tracks financial performance to ensure profitability of service business.
• Monitors and manages employee performance during field visits. Provides feedback, coaching and timely performance discussion and appraisals.
• Sets expectations of performance for District and attains or exceeds established operational objectives through the combined efforts of the STERIS team.
• Responsible for planning, organizing, scheduling, budgeting, and supervising technical personnel for assigned area to fully satisfy Customer’s service needs.
• Completion of Customer needs analysis and the generation of solutions with quotes to meet the identified Customer needs. This includes negotiation, pricing, and renewal management for new and existing business.
• Motivate and educate technicians to play active role in providing sales leads and monitoring contract status.
• Communicate and enforce current standards, codes, and procedures regarding safe and effective use of equipment, fleet safety and auto maintenance programs, and other policies as required.
• Responsible for prompt and accurate submission of expense reports, timecards, service tickets, accounts payable, billing transmittals, and other administrative requirements as assigned by supervisor
• Partners with Sales to drive sales and service revenue. Works closely with Sales to facilitate capital, consumable, and service sales joint account planning to maximize the STERIS “Share of Wallet.” Works within the region to promote and secure new business

The Experience, Skills, and Abilities needed:

• Bachelor’s degree plus 6 years of experience, including 2 years leading teams. In lieu of degree, 14 years’ relevant work experience, including relevant leadership experience (includes military leadership roles) will be considered.
• Demonstrated ability to provide exceptional Customer service in a business environment. Demonstrated knowledge in resource planning, managing employee performance and basic P&L/budget reporting.
• Exceptional written and verbal communication skills.
• Ability to travel up to 40%, including overnight to attend Customer meetings and support team development.
• Proficient in Word, Excel, Outlook, intranet) and strong competency in learning & supporting teams with new technology tools (Apps, SharePoint).
• Preferred 4+ years of experience leading a team virtually and, in the field, in a team leadership/managerial role. 
• Continuous Improvement training or proven results.
• Strong business acumen, and related experience in data analysis, budget management and change management.
• Must have a valid driver license with minimal moving violations.
• Must be able to be compliant with hospital/customer credentialing requirements.
• #LI-DC

What STERIS offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. 

Here is just a brief overview of what we offer:
•    Base Salary+ Management Incentive Compensation Program (ICP)
•    Company provided Car Allowance + Cell Phone stipend + Laptop
•    Hands-on Leadership Training Programs
•    Paid Time Off + 9 Corporate Holidays Per Year
•    Excellent Healthcare, Dental, and Vision Benefits
•    Healthcare and Dependent Flexible Spending Accounts
•    Long/Short Term Disability Coverage
•    401(k} with a Company Match
•    Parental Leave
•    Tuition Reimbursement Program
•    Additional Add-On Benefits/Discounts

Pay range for this opportunity is $105,400.00 - $136,400.00.  This position is eligible for bonus participation. 

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.  Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit .

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Job Tags

Remote job, Contract work, Temporary work, For contractors, Work experience placement, Work at office, Local area, Flexible hours, Night shift,

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